Terms of Service

1. Parties

These Terms are between you and YOMPAY LIMITED (RC 8121161), registered office 19, University Road, Yaba, Abule-Oja, Lagos State, Nigeria ("Yompay"). By creating an account or using the app or website, you agree to these Terms.

Yompay is not a bank. Wallet accounts are provided by 9 Payment Service Bank Limited.

2. Eligibility

• You must be at least 18 years old and able to contract under Nigerian law.
• You must give accurate information and keep it up to date.
• You may only hold one personal Yompay account unless we agree otherwise.

3. Services

Yompay provides a mobile wallet and related services in Nigeria, including:

• Naira wallet funded by transfer, card, or USSD
• Transfers to other Yompay users and to Nigerian bank accounts
• Bill payments, airtime, and data
• Personal and group savings, including optional auto-debit you can cancel in the app
• Funding a wallet at a listed third-party betting company. Yompay does not take bets, settle odds, or pay winnings. The betting account is between you and that company.

Features may change. We do not offer gift-card trading or cross-border remittances as part of these Terms.

4. Account, KYC, and tiers

You must complete identity verification (KYC), including BVN and/or NIN, liveness, and other checks we or 9 Payment Service Bank require. Transaction and balance limits follow CBN-style tiers shown in the app (Settings, Transaction limits). You may apply to upgrade by submitting extra documents (for example ID, proof of address, selfie, and signature). Pending upgrade does not raise your limits until we approve it.

5. PEP and sanctions

You must answer PEP and related questions honestly. We screen against watchlists. We may delay, restrict, or refuse the account where AML rules require it, including while we wait for source of wealth documents or a compliance review.

6. Prohibited use

You must not use Yompay to:

• Launder money, finance terrorism, or evade sanctions
• Commit fraud or other crimes
• Operate or promote illegal or unlicensed betting
• Circumvent limits, security, or KYC
• Share your passcode, PIN, or OTP, or allow someone else to operate your account

Funding a listed betting company through the app, as described in section 3, is allowed. Using Yompay itself as a betting operator is not.

7. Fees and limits

Fees are shown in the app before you confirm a payment. Limits depend on your tier, history, and regulation, and may change. We will give reasonable notice of fee changes where we can.

8. Security

You are responsible for your device, passcode, PIN, and OTP. Yompay staff will never ask for your PIN or OTP. Tell us at once through the app or [email protected] if you think the account is compromised.

9. Auto-debit and savings

If you turn on auto-debit, you authorise Yompay to collect the amount and frequency you set. You can change or cancel that instruction in the app. Missed collections do not waive amounts you still owe a savings group under that group's rules.

10. Complaints

First use in-app support or email [email protected]. We aim to respond within 14 business days. If you are not satisfied, you may escalate to 9 Payment Service Bank and to the Central Bank of Nigeria consumer complaints channels.

11. Suspension and closure

We may suspend or close an account for breach of these Terms, suspected fraud or AML risk, or where the law or 9 Payment Service Bank requires it. You may close your account in Settings. After closure we keep KYC and transaction records as required by law (see the Privacy Policy). Wallet balances are handled according to applicable rules and any instructions we can lawfully follow.

12. Availability and liability

We aim to keep the service available but do not guarantee uninterrupted access. To the extent Nigerian law allows, Yompay is not liable for indirect or consequential loss, or for delays caused by banks, networks, billers, or 9 Payment Service Bank. Nothing in these Terms excludes liability that cannot be excluded by law, including for fraud or death or personal injury caused by negligence.

13. Privacy

How we use personal data is described in our Privacy Policy. These Terms do not replace that notice and do not treat mere use of the app as consent to marketing.

14. Changes

We may change these Terms. For material changes we will give at least 30 days' notice in the app or by email. Continued use after that date, or acceptance in the app when we ask you to re-confirm, means you agree to the new Terms.

15. Governing law

These Terms are governed by the laws of the Federal Republic of Nigeria. The courts of Lagos State have jurisdiction, without limiting any right you have to use CBN consumer-complaint processes.

16. Contact